Privacy-Policy | Inkology Tattoo removal cream

Welcome to Inkology UK. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, purchase products, subscribe to marketing communications (including SMS), or otherwise use our services (collectively, the “Services”).

This Policy is governed by the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and other applicable laws.

By using our Services, you confirm that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree, please do not use our Services.

1. Who We Are

Inkology UK operates this website and e-commerce store (powered by Shopify Inc.) to provide tattoo removal skincare products. We are the data controller responsible for your personal information under applicable data protection laws.

2. Personal Information We Collect

“Personal Information” means any data that can identify you directly or indirectly. We may collect the following types of information:

Contact Information: Name, email address, phone number, billing and shipping addresses.
Payment Information: Card details, transaction records (handled securely via Shopify or third-party providers).
Account Details: Login credentials, preferences, and user settings.
Order & Purchase History: Products viewed, purchased, returned, or reviewed.
Communication Records: Interactions via email, SMS, phone, or chat support.
Device & Usage Data: IP address, browser/device identifiers, and analytics from cookies or similar technologies.
Marketing Preferences: Consent status for email and SMS marketing.

3. How We Collect Your Information

We collect information:

Directly from you – e.g., when you make a purchase, sign up for SMS/email updates, or contact us.
Automatically – via cookies, tracking technologies, and analytics tools.
From third parties – such as Shopify, payment processors, logistics partners, or marketing platforms.

4. How We Use Your Information

We use your personal information to:

Fulfil Orders: Process payments, ship goods, manage returns, and provide support.
Manage Accounts: Create and maintain user profiles and preferences.
Send Marketing Communications: Deliver email and SMS updates about promotions, product launches, and personalised offers (you can opt out anytime).
Improve User Experience: Analyse usage to enhance our website and services.
Ensure Security & Compliance: Detect fraud, enforce our policies, and comply with legal obligations.

5. SMS Communications

If you provide your mobile number and opt in, you may receive transactional and promotional SMS messages from us. This may include:

Order confirmations and delivery updates
Limited-time offers, discounts, and product updates

Consent & Opt-Out:
You may opt out of SMS marketing at any time by replying “STOP” or following the instructions in the message. Message and data rates may apply. We do not sell or share your mobile number with third parties for their own marketing.

6. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

Performance of Contract – when processing is needed to provide our Services.
Consent – for sending email and SMS marketing where you’ve opted in.
Legal Obligation – to meet our legal and regulatory requirements.
Legitimate Interests – where processing is necessary for business reasons and does not override your rights.

7. Sharing Your Information

We may share your personal data with:

Platform Providers: Shopify (website and payment infrastructure)
Service Providers: Fulfilment centres, couriers, email/SMS platforms, IT and security vendors
Legal Authorities: When required by law or to enforce our terms
Successors: In the event of a business sale, merger, or acquisition

All service providers are contractually bound to safeguard your data.

8. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Request corrections
Request deletion of your data
Restrict or object to certain processing
Data portability
Withdraw consent at any time

To exercise your rights, please contact us at: info@tattooremovalcream.co.uk
We may need to verify your identity before processing your request.

9. Data Retention

We only retain personal data for as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes and enforce agreements

10. Data Security

We apply appropriate technical and organisational measures to secure your personal data. However, no internet transmission is fully secure, so we urge you to keep your credentials safe and report any suspicious activity.

11. International Data Transfers

Your data may be stored or processed outside the UK, including by Shopify’s global infrastructure. Where this occurs, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses and UK Addendum).

12. Children’s Privacy

We do not knowingly collect personal data from anyone under 18 years old. If we become aware that such data has been collected, we will delete it promptly.

13. Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies independently.

14. Updates to This Policy

We may revise this Privacy Policy occasionally to reflect legal, technical, or business changes. Updated versions will be posted with a new “Last Updated” date. Material changes will be communicated where required.

15. Contact Us

For questions, complaints, or to exercise your data rights, contact us:

Inkology UK
Cobden Street, GRG House
Salford, ENG, M6 6NA, United Kingdom
Email: info@tattooremovalcream.co.uk